General Conditions Online Tattoo

General conditions of Online Tattoo Art, established in The Hague, valid from 01-03-2021. Our general terms and conditions are divided into two parts: 1. TATTOO LOVERS and 2. TATTOO ARTISTS AND SHOPS.

1. Tattoo lovers

ARTICLE 1. | DEFINITIONS

In these general terms and conditions, the following terms, always indicated with a capital letter, are used in the following sense.

1. Online Tattoo: Online Tattoo, the user of these general terms and conditions, established at Schoolstraat 1, 2271BZ in Voorburg, the Netherlands, registered in the Trade Register under Chamber of Commerce number 81505280.
2. Tattoo Lover: any natural or legal person who makes use of the Platform as a (potential) buyer of one or more Products.
3. Consumer: a Tattoo Lover, a natural person, not acting in the course of a profession or business.
4. Agreement: any agreement between the Tattoo Lover and a Seller that is concluded directly through the Platform's ordering and which provides for the delivery by the Seller of one or more Products. 'Agreement', in the meaning of these general terms and conditions, does not mean an agreement between the Tattoo Lover and the Seller which is not concluded by means of the Platform's ordering, but in the context of which the Tattoo Lover has contacted the Seller directly, whether or not on the basis of the Seller's contact details stated in or with the Offer.
5. Platform: www.onlinetattoo.art.
6. Offer: any offer by the Seller concerning Products directed to the Tattoo Lover via the Platform.
7. Seller: any natural or legal person affiliated with Online Tattoo who offers and sells Products through the Platform.
8. Products: the items to be sold and delivered by the Seller to the Tattoo Lover within the framework of a Purchase Agreement, which may include various articles.
9. Service: the performance to which Online Tattoo undertakes towards the Tattoo Lover and Sellers in the context of the exploitation of the Platform, which may include, but is not limited to, the publication of the Offer of Sellers, the facilitation of the conclusion of Agreements, the forwarding of orders to Sellers and the settlement of relevant payments.
10. In writing: communication in writing, communication by e-mail or any other means of communication that can be equated with this in view of the state of the tattoo designs and the prevailing views in society.

ARTICLE 2. | GENERAL PROVISIONS

1. These general terms and conditions apply to the use of the Platform by the Tattoo Lover and the Service directed to the Tattoo Lover.
2. Online Tattoo is only involved as an intermediary in the Offer and in the Agreements. The relevant Seller is responsible and liable for the Offer, the quality of the Products (promised to the Tattoo Lover) and their delivery to the relevant Tattoo Lover.
3. Annulment or nullity of one or more of the provisions of these general terms and conditions shall not affect the validity of the remaining provisions. In such a case, the Tattoo Lover and Online Tattoo are obliged to consult with each other in order to make a replacement arrangement with regard to the affected clause. As far as possible, the aim and scope of the original provision shall be taken into account.

ARTICLE 3. | ABOUT ONLINE TATTOO, REGISTRATION, OFFER & CREATION OF AGREEMENTS

1. The Platform offers the Tattoo Lover the possibility to buy Products from Sellers. Sellers may use the order or auction system on the Platform or choose to include their contact details in or with the Offer so that the Tattoo Lover can contact the Seller directly to enter into a purchase agreement. In the latter case Online Tattoo is in no way involved in the conclusion and settlement of the aforementioned purchase agreements and accepts no liability whatsoever in this respect. In the case of an Agreement (thus as referred to in article 1.4 and which is concluded directly through the order on the Platform), Online Tattoo enters into the Agreement with the relevant Seller on behalf of the Tattoo Lover. The Seller shall at all times independently take care of the delivery of the Products to the Tattoo Lover. Within the framework of an Agreement, the Tattoo Lover will fulfil its payment obligations under the Agreement to Online Tattoo.
2. To be able to enter into agreements, the Tattoo Lover, after he has registered on the Platform and after this registration has been approved by Online Tattoo, will receive login details to access his account on the Platform. When registering, the Tattoo Lover must provide all the required mandatory information completely and truthfully.
3. The Tattoo Lover is not allowed to have more than one account on the Platform at the same time.
4. The Tattoo Lover must keep his login details strictly confidential in order to access his account. He may not make his account available to third parties. All actions carried out under the Tattoo Lover's account shall be attributed to the registered Tattoo Lover.
5. The information contained in the Offer is determined by the respective Seller, for whose content Online Tattoo is not responsible. Online Tattoo is therefore not liable because the Service is based on incorrect or incomplete information provided by the Seller.
6. The Sellers are responsible and liable for correct and complete information about the Products they offer. The Offer will be displayed on the Platform in accordance with the data uploaded by the relevant Seller, including any images. However, product images shown in the Offer can only be regarded as indicative. The data mentioned in the Offer may differ slightly from what is actually supplied. Minor deviations are all deviations in characteristics of the Products that the Tattoo Lover should reasonably tolerate. The presence of minor deviations does not provide the Tattoo Lover with any grounds for complaints, for suspending its obligations under the Agreement, for dissolving the Agreement, or for claiming compensation in damages or any other compensation.
7. An Agreement concerning a simple purchase will be concluded when the Tattoo Lover has accepted the Seller's offer and the Tattoo Lover has complied with all the conditions expressly attached to the acceptance of the Offer. Online Tattoo will then confirm the order by e-mail as soon as possible.
8. The Tattoo Lover must provide all compulsory (name and address) information requested for the purpose of entering into the Agreement correctly and completely. The Agreement can only be implemented correctly if the information referred to is correct and complete. In the unlikely event of incorrect or incomplete information provided by the Tattoo Lover when entering into the Agreement, the Tattoo Lover must notify Online Tattoo immediately. Moreover, Online Tattoo is never liable for damages suffered by the Tattoo Lover due to incorrect or incomplete information provided by the Tattoo Lover.
9. Without prejudice to the provisions of Article 4, each Agreement is binding after its conclusion; except insofar as provided for in the rest of these general terms and conditions, the Tattoo Lover does not claim any remission or refund of the agreed payment.

ARTICLE 4. | RIGHT OF DISSOLUTION FOR CONSUMERS

1. The provisions of this article do not apply if the Seller does not act within the framework of the Agreement in the exercise of a profession or business. If, under the Agreement, the Seller is not acting in the course of a profession or business, this will be evident from the information in or accompanying the Offer.
2. Subject to the other provisions of this article, a Consumer may dissolve the Agreement for a period of 14 days after receipt of the Product, without giving reasons. The Consumer must invoke the right of dissolution in accordance with the provisions of paragraph 4 with:
   1. Online Tattoo if less than four days have elapsed since the day of delivery of the Product;
   2. the relevant Seller if four days have already elapsed since the day of delivery of the Product.
3. The Consumer has no right of dissolution in the event of:
   1. the delivery of Products manufactured according to the Consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the Consumer, or which are clearly intended for a specific person;
   2. the delivery of Products which, by their nature, have been irrevocably mixed with other items after delivery;
   3. the delivery of Products in respect of which the right of dissolution is otherwise excluded by virtue of Section 6.5.2B of the Dutch Civil Code or does not apply, in which case this is explicitly stated in the Offer.
      
4. The Consumer who makes use of the right of dissolution, can dissolve the Agreement by submitting a request to Online Tattoo, respectively the Seller, by e-mail or by using the model revocation form. As soon as possible after the relevant party has been informed of the intention of the Consumer to dissolve the agreement and if the conditions of this article are met, that party will confirm the dissolution of the Agreement to the Consumer by e-mail.
5. If the Consumer makes use of the right of dissolution, he must handle the Product in question and its packaging with care during the 14-day cooling-off period. The Consumer may only handle and inspect the Product to be returned to the Seller to the extent necessary to assess the nature and characteristics of the Product. The basic principle here is that the Consumer may only handle and inspect the Product as he would in a physical shop.
6. If the Consumer makes use of the right of dissolution, he will return the Product to the Seller undamaged, with all delivered accessories and in its original condition and packaging. The Product must be returned by the Consumer within 14 days after dissolution of the Agreement in accordance with the provisions of paragraph 4.
7. The Consumer will be liable towards Seller for any reduction in value of the Product resulting from a way of dealing with the Product that goes beyond what is permitted under paragraph 5. The Seller is entitled to compensation of this reduction in value vis-à-vis the Consumer, whether or not by setting it off against the payment already received from the Consumer.
8. If the Consumer makes use of the right of dissolution, the costs of returning the Product will be borne by the Consumer.
9. The party from whom the right of termination has been validly invoked in accordance with the provisions of paragraph 2, will refund the payment received from the Consumer, minus any reduction in value, to the Consumer as soon as possible, but no later than 14 days after termination of the Agreement, provided that the Product has been received back by the Seller or the Consumer has demonstrated to the party concerned that the Product has actually been returned. The party obliged to reimburse the Consumer shall not be obliged to reimburse the additional costs if the Consumer has expressly opted for a method of delivery other than the offered least costly standard delivery method when placing the order.

ARTICLE 5. | PERFORMANCE OF THE AGREEMENT AND DELIVERY OF THE PRODUCTS

1. The Product will be delivered to the e-mail address provided by the Tattoo Lover.
2. If the Product could not be delivered as a result of a circumstance attributable to the Tattoo Lover, any additional costs incurred as a result, such as extra delivery costs, shall be borne by the Tattoo Lover.
3. Without prejudice to the obligations of Online Tattoo explicitly included in these general terms and conditions, only the Seller in question is liable towards the Tattoo Lover for the fulfilment of his obligations arising from the Agreement. The Seller is responsible for the proper and timely execution of the Agreement in accordance with the instructions provided by Online Tattoo. Furthermore, the Seller shall be solely responsible for ensuring that the Products offered by him on the Platform comply with the Agreement, the specifications set out in the Offer, the reasonable requirements of soundness and usability and the legal provisions existing on the date on which the sale was concluded. Online Tattoo does not assume any liability for the Seller's shortcomings towards the Tattoo Lover, on the understanding that the Tattoo Lover may submit a substantiated complaint about the delivered Product to Online Tattoo by e-mail up to three days after delivery of the Product. If the Tattoo Lover demonstrates that the Seller has failed to fulfil its obligation to deliver in accordance with the sale, Online Tattoo may determine that the Tattoo Lover is entitled to a refund of the amount paid by it under the Contract and that the Contract is thereby dissolved. The the Tattoo Lover is then obliged to return the Product to the Seller. Online Tattoo will inform the Tattoo Lover about this and the Tattoo Lover must comply with this obligation. The Tattoo Lover indemnifies Online Tattoo against any claims by the Seller in question in connection with any failure to comply with the Tattoo Lover's return obligations.
4. After expiry of the period of three days as referred to in the previous paragraph, Online Tattoo can no longer be held liable by the Tattoo Lover for shortcomings on the part of the Seller. The Tattoo Lover must then contact the Seller directly.

ARTICLE 6. | SHORTCOMINGS AND FRAUD

1. If Online Tattoo has reasonable doubt that the Tattoo Lover has not fulfilled or will not fulfil its (purchase) obligations under a Contract, Online Tattoo is entitled to cancel the Contract on behalf of the Seller. In that case, the payment already made by the Tattoo Lover shall be refunded.
2. In the event that the Tattoo Lover otherwise infringes the provisions of these General Terms and Conditions, Online Tattoo is entitled to block the Tattoo Lover's account on the Platform, and in the event of an Agreement already concluded, to dissolve the Agreement on behalf of the Seller, unless the relevant infringement does not reasonably justify the consequences thereof under the circumstances.
3. Online Tattoo can never be held liable for any damage caused to the Tattoo Lover as a result of Online Tattoo exercising the rights referred to in the previous paragraphs of this article. If a Seller suffers damage as a result, the Tattoo Lover indemnifies Online Tattoo against all claims of the Seller in question.

ARTICLE 7. | PAYMENTS

1. Before the Agreement is concluded, the total price, including VAT and any delivery costs, will be explicitly stated.
2. Payment must be made by one of the payment methods chosen for this purpose by the Tattoo Lover when entering into the Agreement. After the conclusion of the Agreement, the Tattoo Lover shall be irrevocably bound to its payment obligation, without prejudice to the provisions in the other provisions of these general terms and conditions.

ARTICLE 8. | LIABILITY OF ONLINE TATTOO AND INDEMNITY

1. Sellers determine the content of their Offer on the Platform. Online Tattoo is not obliged to ascertain whether the information provided by the Sellers, as published on the Platform, is unlawful, incorrect or misleading. Online Tattoo does not accept any liability in this respect.
2. Online Tattoo is not liable for damages resulting from unauthorized use of the Tattoo Lover's login details to access its account on the Platform.
3. Online Tattoo makes every effort to optimize the correct operation and accessibility of the Platform. However, Online Tattoo cannot guarantee that the facilities on the Platform will always be available indefinitely and that all facilities on the Platform will always function smoothly. Any liability of Online Tattoo in this respect is excluded.
4. Online Tattoo is at all times authorized to (temporarily) put the Platform or parts thereof out of use if it deems this desirable in respect of maintenance, adaptation or improvement of the Platform or the servers of Online Tattoo or third parties on which the operation of the Platform depends. All liability of Online Tattoo as a result of the temporary inaccessibility of the Platform or parts thereof is excluded.
5. If the Platform contains references, for example by means of hyperlinks, to websites of third parties, Online Tattoo is never liable for the content of these websites.
6. Online Tattoo is in any case never liable for lost profit, losses, personal injury, other consequential loss or damage, loss of details and other moral damage, related to the use of the Platform and the other performance of the Service by Online Tattoo.
7. The Tattoo Lover indemnifies Online Tattoo against all its claims and claims of third parties (including Sellers) in connection with the performance of the Agreement, which claims relate to damage that cannot be attributed to Online Tattoo. Should Online Tattoo be called to account by a third party for this reason, the Tattoo Lover is obliged to assist Online Tattoo both in and out of court and to immediately do everything that can reasonably be expected of him in that case. Should the Tattoo Lover fail to take adequate measures, Online Tattoo is entitled to do so itself, without notice of default. All costs and damages on the part of Online Tattoo and/or third parties resulting from this, are integrally at the expense and risk of the Tattoo Lover.

ARTICLE 9. | COMPLAINTS POLICY

1. The Tattoo Lover must submit complaints about the Service to Online Tattoo in writing, in full and clearly described, within a reasonable period of the Tattoo Lover discovering the grounds for the complaint.
2. Complaints submitted to Online Tattoo about the service will be answered within seven days of receipt. If a complaint requires a longer processing time, an answer will be given within the period of seven days with an acknowledgement of receipt and an indication of when the Tattoo Lover can expect a more detailed answer.
3. If a complaint about the Service cannot be resolved by mutual agreement between a Consumer and Online Tattoo, the Consumer may submit the dispute to the Disputes Committee via the ODR platform ( ec.europa.eu/consumers/odr/ ).

ARTICLE 10. | INTELLECTUAL PROPERTY

1. All copyrights and other intellectual property rights to the Platform and its components, including the software, design and operation of the Platform and images displayed through the Platform, belong to Online Tattoo or its licensors, possibly including Sellers. Without the prior written consent of Online Tattoo or the respective licensor, it is prohibited to duplicate, reproduce, distribute, exploit or create derivative works from the material on which the rights of Online Tattoo or the respective licensor rest.
2. In the event of a breach of the provisions of the previous paragraph attributable to the User, Online Tattoo or the licensor reserves all rights vested in it by law, including the right to claim reasonable damages and immediate cancellation of the breach.

ARTICLE 11. | CONCLUDING PROVISIONS

1. The Offer, Agreements, the use of the Platform and the Service are governed exclusively by Dutch law.
2. In case a dispute arises between Online Tattoo and the Tattoo Lover, they are obliged to make every effort to settle the dispute in mutual consultation.
3. Except to the extent compulsorily prevented by law, under the given circumstances of the case, only the competent court within the district of Online Tattoo's registered office will be designated to hear legal disputes between Online Tattoo and the Tattoo Lover.

2. TATTOO ARTISTS AND TATTOO SHOPS

ARTICLE 1. | DEFINITIONS

In these general terms and conditions, the following terms, always indicated with a capital letter, are used in the following sense.

1. Online Tattoo: Online Tattoo Art., the user of these general terms and conditions, established at Schoolstraat 1, 2271BZ in Voorburg, the Netherlands, registered in the Trade Register under Chamber of Commerce number 81505280.
2. User: any natural or legal person who, as a tattoo artist or tattoo shop, has concluded or intends to conclude a User Agreement with Online Tattoo.
3. User agreement: the agreement between Online Tattoo and the User under which the User may use the Platform against payment of the corresponding package price.
4. Purchase agreement: any contract of sale between the User and a Buyer that is concluded directly through the Platform's ordering and which provides for the delivery by the User of one or more Products to the Buyer concerned. Therefore, for the purposes of these general terms and conditions, 'Purchase Agreement' does not mean an agreement between a Buyer and the User which is not concluded by means of the Platform's ordering or auction system, but in the context of which a Buyer has contacted the User directly, whether or not on the basis of the User's contact details stated in or with the Offer.
5. Buyer: any natural or legal person who makes use of the Platform as a (potential) buyer of one or more Products.
6. Consumer: a Buyer, a natural person, not acting in the course of a profession or business.
7. Products: the items to be sold and delivered by the User to a Buyer within the framework of a Purchase Agreement, which may include various art articles.
8. Offer: any offer by the User concerning Products directed to Buyers via the Platform.
9. Platform: www.onlinetattoo.art.
10. Service: the performance to which Online Tattoo undertakes towards the User and/or Buyers in the context of the exploitation of the Platform, which may include, but is not limited to, the publication of the Offer and/or an interview, the facilitation of the conclusion of Purchase Agreements, the forwarding of orders to the User and the settlement of relevant payments.
11. In writing: communication in writing, communication by e-mail or any other means of communication that can be equated with this in view of the state of the art and the prevailing views in society.

ARTICLE 2. | GENERAL PROVISIONS

1. These general terms and conditions apply to the use of the Platform by the User, any offer of Online Tattoo to enter into a User Agreement, any User Agreement as such, as well as the Service directed to or agreed with the User.
2. Online Tattoo is only involved as an intermediary in the Offer and in the Purchase Agreements. The User is responsible and liable for the Offer, the quality of the Products (promised to the Buyers) and their delivery to the relevant Buyer.
3. The User is not allowed to pretend to be an agent or representative of Online Tattoo and will never bind Online Tattoo towards third parties.
4. Annulment or nullity of one or more of the provisions of these general terms and conditions shall not affect the validity of the remaining provisions. In such a case, the User and Online Tattoo are obliged to consult with each other in order to make a replacement arrangement with regard to the affected clause. As far as possible, the aim and scope of the original provision shall be taken into account.

ARTICLE 3. | ABOUT ONLINE TATTOO, REGISTRATION, OFFER & CREATION OF USAGE AND PURCHASE AGREEMENTS

1. The Platform allows Users to create their own web page on the Platform, among other things to offer their own Products and offers Buyers the opportunity to buy these Products. The User may choose to use the order on the Platform, but may also choose to include his contact details in or with the Offer so that the Buyer can contact the User directly to enter into a purchase agreement. In the latter case Online Tattoo is in no way involved in the conclusion and settlement of the aforementioned purchase agreements and accepts no liability whatsoever in this respect. In the case of a Purchase Agreement (thus as referred to in article 1.4 and which is concluded directly through the order or auction system on the Platform), Online Tattoo enters into the Agreement with the relevant Buyer on behalf of the User. The User shall at all times independently take care of the delivery of the Products to the relevant Buyer. In the context of a Purchase Agreement, the Buyer meets his payment obligations towards Online Tattoo, after which Online Tattoo pays the payment, minus the explicitly agreed commission, to the User.
2. Once the User has registered on the Platform and this registration has been approved by Online Tattoo, he will receive login details to access his account on the Platform. When registering, the User must provide all the required mandatory information completely and truthfully.
3. We charge 10% administration fee over purchased gift card on Online Tattoo.  This is include the necessary VAT.
4. We offer a gift card system for every User. If a Buyer purchases an amount the User and Buyer will receive an email with information about the purchase and unique gift card code. We will transfer the money to the User within 30 days. The Buyer can use his giftcard with unique code to purchase a Tattoo at the specific User. If the sum is not sufficiënt the Buyer needs to pay the extra money when the Buyer is in the studio/shop of the User.
5. The User is not allowed to have more than one account on the Platform at the same time.
6. The User must keep his login details strictly confidential in order to access his account. He may not make his account available to third parties. All actions carried out under the User's account shall be attributed to the registered User.
7. The User is independently responsible for placing his/her Offer on the Platform. An Offer must be made in the manner indicated for that purpose under the User's account.
8. The Platform is intended for the sale of Tattoo articles. Online Tattoo is at all times entitled to refuse or remove an Offer on the Platform if and to the extent that the User offers a Product for which the Platform, in the opinion of Online Tattoo, is not intended.
9. The User guarantees that his Offer relates to Products whose trade is permitted pursuant to Dutch legislation and regulations. The User is therefore not allowed to offer stolen goods and other goods prohibited by or pursuant to the law for free sale.
10. The User is obliged to have his or her Offer of Products displayed on the Platform in such a way that Buyers can form a good impression of it. The User determines the content of his/her Offer on the Platform. Online Tattoo is not obliged to ascertain whether the information provided by the User, as published on the Platform, is unlawful, incorrect or misleading. The User indemnifies Online Tattoo against all claims of Buyers and other third parties in this respect. The obligation to deliver the Products in accordance with the purchase is therefore incumbent on the User. Online Tattoo does not assume any liability for any shortcomings of the User with regard to the delivery of the Products, in respect of which the User indemnifies Online Tattoo. If it is established that the User has not delivered, has delivered incorrectly or incompletely, the Buyer concerned will claim from Online Tattoo a proportionate refund of the agreed payment, but only to the extent that this has been established according to Online Tattoo and less than four days have elapsed since the Product was delivered to the Buyer according to the track-and-trace information available to Online Tattoo. When this period has expired, the User will take care of and indemnify Online Tattoo against any (further) claims of the Buyer in question.
11. With regard to Buyers, Online Tattoo applies general terms and conditions which, among other things, provide for the contractual relationship between the User and Buyers. Buyers may invoke the provisions of these general terms and conditions against the User insofar as the provision in question relates to a Purchase Agreement to which the User and the Buyer in question are parties.

ARTICLE 4. | RIGHT OF DISSOLUTION FOR PRIVATE USERS

1. The provisions of this article only apply to Users, natural persons, not acting in the exercise of a profession or business.
2. The User has the legal right to dissolve the User Agreement without giving reasons for doing so for a period of 14 days after the User Agreement has been concluded.
3. Observance of the Terms of Use by Online Tattoo during the period of dissolution only takes place at the express request of the User.
4. The User who makes use of the right of dissolution, can dissolve the User Agreement by submitting a request to Online Tattoo by e-mail or by using the model revocation form offered by Online Tattoo. As soon as possible after Online Tattoo has been informed of the intention of the User to dissolve the User agreement and if the conditions of this article are met, Online Tattoo will confirm the dissolution by e-mail.
5. When exercising the right of dissolution following a request in accordance with paragraph 3, the User owes Online Tattoo an amount that is proportional to that part of the User Agreement that Online Tattoo has complied with at the time of exercising the right of dissolution, compared to full compliance with the User Agreement. The proportionate amount owed by the User to Online Tattoo will be calculated on the basis of the total price as explicitly agreed upon. If determination on the basis of the total price is not reasonable under the circumstances, the proportionate amount shall be calculated on the basis of the market value of the part of the Usage Agreement that has been performed.
6. Online Tattoo will refund to the User the payment already received from the User, minus the amount referred to in paragraph 5, as soon as possible, but at the latest within 14 days after dissolution of the User Agreement.

ARTICLE 5. | TERM, TERMINATION AND UPGRADING OF THE USER AGREEMENT

1. Depending on what has been expressly agreed, the User Agreement is entered into for a period of one or 12 months.
2. The Usage Agreement shall always be tacitly renewed for a period of one month after expiry of the agreed term, unless the Usage Agreement has been terminated in good time in accordance with the provisions of the following paragraph.
3. The Usage Agreement terminates by notice in Writing on the last day of the calendar month or calendar year in which the notice is given.
4. Contrary to the provisions of paragraph 2, Online Tattoo and the User may expressly renew the Terms of Use for a period longer than one month.
5. Monthly or annual amounts already paid in respect of User Agreements will never qualify for a refund, not even if the User Agreement has been terminated prematurely by the User and then not in connection with a switch to the 'Art Lover package'.
6. The User may upgrade the User Agreement in the interim to an available more expensive package. If applicable, this does not affect the initially agreed period of validity and is settled in proportion to the period that the User will make use of the upgraded package.

ARTICLE 6. | EXECUTION OF ORDERS AND AUCTIONS

1. If the Offer relates to a single purchase, the Buyer effects the Purchase Agreement by placing an order through the Platform and by complying with all the conditions specified by Online Tattoo. After the conclusion of the Purchase Agreement, the User is obliged towards the Buyer to deliver the Product.
2. If the User wishes to place an Offer in the auction section of the Platform, the User must, in the manner designated by Online Tattoo, select the term for which the Offer is valid and specify a minimum price at which the Product will be sold. The duration of the auction shall be extended by a maximum of ten minutes, provided that at least two bids have been submitted, to enable the other bidder or bidders to exceed the highest bid so far. Other bidders will be notified of this by email by Online Tattoo. The Buyer who has submitted the highest bid after the expiry of the final term of the auction, claims delivery of the Product by the User. That Buyer is obliged to purchase the Product from the User. Online Tattoo will send a confirmation and payment link to the Buyer concerned in order to make the agreed payment.
3. Until a Purchase Agreement has been concluded in accordance with the provisions of the previous paragraphs, the User shall be entitled to withdraw the relevant Offer, in the manner indicated for that purpose under his account.
4. After the conclusion of the Purchase Agreement, the User will receive as soon as possible a message from Online Tattoo indicating to which Product the delivery is related and what the shipping details are. The User must deliver the Product as soon as possible after receipt of the order details.
5. The User is responsible for taking all information he receives from Online Tattoo at any time, in order to be able to fulfil his obligations resulting from a Purchase Agreement or the use of the Service in a timely manner.
6. The User will pack Products properly and set up a track-and-trace for each shipment in the manner designated by Online Tattoo.
7. The User shall be liable towards the Buyer for the fulfilment of all obligations arising from the relevant Purchase Agreement. Online Tattoo is, without prejudice to the other provisions of these general terms and conditions, only involved in the Sales Agreement with regard to the publication of the Offer, the facilitation of the conclusion of the Sales Agreement and the forwarding of orders to the User and the settlement of payments in this respect. The User is responsible for the proper and timely execution of the Sales Agreement in accordance with the instructions provided by Online Tattoo. The User guarantees that all Products offered by him/her on the Platform comply with the Purchase Agreements concluded with Buyers, the specifications stated in the Offer, the reasonable requirements of soundness and usability and the legal provisions existing on the date on which the sale was concluded. Online Tattoo is not liable for any shortcomings of the User towards the Buyer. The User indemnifies Online Tattoo against all claims of Buyers and other third parties in this respect.

ARTICLE 7. | RIGHT OF RESCISSION FOR CONSUMERS IN PURCHASE AGREEMENTS

1. The provisions of this article do not apply if the User does not act within the framework of the User Agreement in the exercise of a profession or business.
2. Subject to the other provisions of this article, a Consumer may dissolve the Purchase Agreement for a period of 14 days after receipt of the Product, without giving reasons. The Consumer must invoke the right of dissolution in accordance with the provisions of paragraph 4 with:
   1. Online Tattoo if less than four days have elapsed since the day of delivery of the Product;
   2. the User if four days have already elapsed since the day of delivery of the Product.
3. The Consumer has no right of dissolution in the event of:
   1. the delivery of Products manufactured according to the Consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the Consumer, or which are clearly intended for a specific person;
   2. the delivery of Products which, by their nature, have been irrevocably mixed with other items after delivery;
   3. the delivery of Products in respect of which the right of dissolution is otherwise excluded by virtue of Section 6.5.2B of the Dutch Civil Code or does not apply, in which case this is explicitly stated in the Offer.
4. The Consumer who makes use of the right of dissolution, can dissolve the Purchase Agreement by submitting a request to Online Tattoo, respectively the User, by e-mail or by using the model revocation form offered by Online Tattoo. As soon as possible after Online Tattoo, respectively the User, has been informed of the intention of the Consumer to dissolve the Purchase agreement and if the conditions of this article are met, that party will confirm the dissolution of the Purchase Agreement to the Consumer by e-mail.
5. A Consumer may only handle and inspect the Product to be returned to User to the extent necessary to assess the nature and characteristics of the Product. The basic principle here is that the Consumer may only handle and inspect the Product as he would in a physical shop.
6. If a Consumer makes use of the right of dissolution, he will return the Product to User undamaged, with all delivered accessories and in its original condition and packaging. The Product must be returned by the Consumer within 14 days after dissolution of the Purchase Agreement in accordance with the provisions of paragraph 4.
7. The Consumer will only be liable towards User for any reduction in value of the Product resulting from a way of dealing with the Product that goes beyond what is permitted under paragraph 5. User is entitled to compensation of this reduction in value vis-à-vis the Consumer, whether or not by setting it off against the payment already received from the Consumer. Depreciation will never be determined and settled by Online Tattoo.
8. If the Consumer makes use of the right of dissolution, the costs of returning the Product will be borne by the Consumer.
9. Depending on which party (Online Tattoo or User) has validly invoked the right of dissolution in accordance with the provisions of paragraph 2, the payment received from the Consumer, minus any reduction in value as determined by User if User provides a refund, will be refunded to the Consumer as soon as possible, but no later than within 14 days after dissolution of the Purchase Agreement, provided that the Product has been received back by User or it has been demonstrated by the Consumer to the refunding party that the Product has actually been returned. The party obliged to reimburse the Consumer shall not be obliged to reimburse the additional costs if the Consumer has expressly opted for a method of delivery other than the offered least costly standard delivery method when placing the order.

ARTICLE 8. | PRICES, COMMISSION AND PAYMENTS

1. Within the framework of the Purchase Agreement, the User determines the selling price of the Products in the Offer. If the Offer relates to an auction, it concerns a minimum sale price.
2. In the context of Purchase Agreements, the User shall owe Online Tattoo the agreed administration fee on the purchase price (gift cards) received from the relevant Buyer (including any VAT) for each delivery to a Buyer. This administration fee differs per type of transaction and/or type of user and is expressly agreed upon at the time of entering into the User Agreement. The administration fee will be set off against the amount paid by the relevant Buyer to Online Tattoo under the Purchase Agreement.
3. On the administration fee due to Online Tattoo, 21% VAT will be calculated and charged to the User. In the commission expressly agreed with Users who are not acting in the exercise of a profession or business, the VAT has already been settled.
4. Payments from Online Tattoo, to be made to the User, will be made to the User's bank account or credit card known to Online Tattoo, but never earlier than 30 days after the relevant Product has been received by the relevant Buyer according to Online Tattoo records, on the understanding that Online Tattoo reserves the right to suspend payment obligations to the User if and as long as there is a complaint made by the Buyer to Online Tattoo regarding the delivered Product. If the Buyer proves that the User has not fulfilled his obligation to deliver in accordance with the purchase agreement, Online Tattoo is entitled to refund the Buyer the amount paid by him within the framework of the Purchase Agreement and thereby dissolve the Purchase Agreement on behalf of the Buyer. The Buyer then has the obligation to return the Product to the User. Online Tattoo will inform the Buyer about this, but will not be liable to the User for any non-compliance by the Buyer. After dissolution of the Purchase Agreement and the notification to the Buyer as referred to herein, the User will indemnify Online Tattoo against all his claims for redelivery towards the Buyer.
5. The User is not allowed to receive payments directly from Buyers. In such a case, the User must refund the amount paid by the Buyer and point out to the Buyer that only payment to Online Tattoo will discharge him.
6. Amounts to be paid by the User to Online Tattoo pursuant to the User Agreement must be paid in the manner designated by Online Tattoo. Online Tattoo is not obliged to execute the User Agreement until after the relevant payment has been received by Online Tattoo.
7. In case payment to Online Tattoo by direct debit has been agreed upon, the direct debit authorisation is revoked or in case a payment is reversed, the payment must still be made by bank transfer, within the period specified by Online Tattoo. In such cases Online Tattoo is, without prejudice to the provisions of paragraphs 9 and 10, also entitled to charge the costs associated with the withdrawal or reversal.
8. If payment is not made on time, the User shall be in default by operation of law. As from the day on which the User is in default, the User shall owe the then applicable statutory (commercial) interest on the outstanding amount.
9. All reasonable costs, whether judicial, extrajudicial or execution costs, incurred to obtain the amounts owed by the User to Online Tattoo, shall be borne by the User, without prejudice to the provisions of the following paragraph.
10. In case a User does not act in the exercise of a profession or business and fails to pay, Online Tattoo will not charge additional costs for this reason until after the User has been reminded in vain to pay in full within a period of at least fourteen days. If the User has not paid after expiry of this term, Online Tattoo is entitled to charge statutory interest and extrajudicial collection costs on the outstanding amount. These collection costs amount to a maximum of 15% over outstanding amounts up to € 2,500, 10% over the next € 2,500 and 5% over the next € 5,000, with a minimum of € 40.

ARTICLE 9. | ABUSE

1. If the User fails to fulfil his obligations under a Purchase Agreement or if Online Tattoo has good reason to fear that the User will not be able to fulfil his obligations under a (future) Purchase Agreement, e.g. because an Offer contains manifestly incorrect or unlawful information, or the User has not delivered or will not deliver the Products, Online Tattoo is entitled to block the User's account, and in the case of a Purchase Agreement already concluded, to dissolve the Purchase Agreement on behalf of the Buyer.
2. The rights as referred to in the previous paragraph also accrue to Online Tattoo in the event that the User otherwise violates the provisions of these general terms and conditions, unless under the circumstances the relevant violation does not reasonably justify the consequences thereof. Also if a conflict arises between the User and a Buyer, the cause of which can be attributed to the User, Online Tattoo can exercise the rights referred to in the previous paragraph.
3. Online Tattoo can never be held liable for any damage caused to the User as a result of Online Tattoo exercising the rights referred to in the previous paragraphs of this article. If a Buyer suffers damage as a result, the User indemnifies Online Tattoo against all claims of the Buyer in question.

ARTICLE 10. | LIABILITY AND INDEMNITY

1. Online Tattoo is not liable because the Service is based on incorrect or incomplete information provided by the User.
2. The User guarantees that he is fully entitled to place his Offer on the Platform and therefore does not infringe any rights of third parties. The User indemnifies Online Tattoo against all claims of third parties in this respect.
3. Online Tattoo is not liable for services provided by third parties in respect of which the User has entered into an agreement, not even if this agreement has been concluded through Online Tattoo, such as in the case of conducting interviews.
4. Online Tattoo is at all times entitled, if it has reasonable grounds to do so, to remove the Offer placed by the User through the Platform, without Online Tattoo being liable in any way towards the User or third parties as a result of such removal. Reasons shall include the fact that the Offer is contrary to the law or the provisions of these general terms and conditions.
5. Online Tattoo does not guarantee to the User that and to what extent the User's Products are sold through the Platform. Online Tattoo commits itself exclusively to a best-efforts obligation in this respect.
6. Online Tattoo shall not be liable for damage resulting from a circumstance that cannot be attributed to it under the law, legal act or generally accepted views (force majeure).
7. Online Tattoo is not liable for damages resulting from unauthorized use of the User's login details to access their account on the Platform.
8. Online Tattoo makes every effort to optimise the correct operation and accessibility of the Platform. However, Online Tattoo cannot guarantee that the facilities on the Platform will always be available indefinitely and that all facilities on the Platform will always function smoothly. Any liability of Online Tattoo in this respect is excluded.
9. Online Tattoo is at all times authorized to (temporarily) put the Platform or parts thereof out of use if it deems this desirable in respect of maintenance, adaptation or improvement of the Platform or the servers of Online Tattoo or third parties on which the operation of the Platform depends. All liability of Online Tattoo as a result of inaccessibility of the Platform or parts thereof is excluded.
10. Online Tattoo makes every reasonable effort to secure the Platform and its systems against any form of unlawful use by third parties. Online Tattoo is never liable for violation of (intellectual property) rights of the User by third parties, as well as for damages resulting from loss or damage to data provided by the user.
11. Insofar as, despite the provisions of these general terms and conditions, Online Tattoo has any liability towards the User, this liability is limited to a maximum of the invoice value of the User agreement, at least that part of the User agreement to which Online Tattoo's liability relates.
12. Online Tattoo is in any case never liable for consequential damages, loss of data and immaterial damage, related to the use of the Platform and the other performance of the User Agreement or Service by Online Tattoo.
13. The User indemnifies Online Tattoo against any claims from third parties, including Buyers in particular, who suffer damages in connection with the execution of the Purchase Agreement and/or Service and the cause of which is attributable to the User. Should Online Tattoo be called to account by a third party for this reason, the User is obliged to assist Online Tattoo both out of court and in court and to immediately do everything that can reasonably be expected of him in that case. Should the User fail to take adequate measures, Online Tattoo is entitled to do so itself, without notice of default. All costs and damages on the part of Online Tattoo and/or third parties resulting from this, are integrally at the expense and risk of the User.

ARTICLE 11. | COMPLAINTS POLICY

1. Complaints by the User about the implementation of the User Agreement or the Service by Online Tattoo, the User must send written and fully and clearly described complaints to Online Tattoo within a reasonable time after the User has discovered the grounds that gave rise to the complaint.
2. Complaints submitted to Online Tattoo will be answered within seven days of receipt. If a complaint requires a longer processing time, an answer will be given within the period of seven days with an acknowledgement of receipt and an indication of when the User can expect a more detailed answer.
3. If a complaint regarding the execution of the User Agreement or the Service by Online Tattoo cannot be resolved by mutual agreement between Online Tattoo and a User, a natural person not acting in the course of a profession or business, this User may submit the dispute to the Disputes Committee via the ODR platform ( ec.europa.eu/consumers/odr/ ).

ARTICLE 12. | INTELLECTUAL PROPERTY

1. All copyrights and other intellectual property rights to the Platform and its components, including the software, design and operation of the Platform and images displayed through the Platform, belong to Online Tattoo or its licensors, except to the extent that these rights are legally vested in the User. Without the prior written consent of Online Tattoo or the respective licensor, it is prohibited to reproduce, reproduce, distribute, exploit or create derivative works from the material on which the rights of Online Tattoo or the respective licensor rest.
2. In the event of a breach of the provisions of the previous paragraph attributable to the User, Online Tattoo or the licensor reserves all rights vested in it by law, including the right to claim reasonable damages and immediate cancellation of the breach.

ARTICLE 13. | CONCLUDING PROVISIONS

1. The User Agreement, the Offer, Purchase Agreements, the use of the Platform and the Service are governed exclusively by Dutch law.
2. In case a dispute arises between Online Tattoo and the User, they are obliged to make every effort to settle the dispute in mutual consultation.
3. Except to the extent compulsorily prevented by law, under the given circumstances of the case, only the competent court within the district of Online Tattoo registered office will be designated to hear legal disputes between Online Tattoo and the User.