Frequently asked questions
Getting started
How does the free preview work?
You send us your shop name and your Instagram or current website. We build a private preview of your site with your own work. You look at it, and only if you like it do you choose a plan and go live.
How long does it take?
A preview is usually ready within a few working days, depending on how much work and how many artists there are.
Can I build it myself instead?
Yes. Create an account and start in your studio dashboard. You can always ask us to help.
I already have a website. Can you move it?
Yes. We bring over your pages and work, connect your domain and set up redirects from your old URLs.
Bookings, flash and payments
Can clients book and pay a deposit online?
Booking requests are part of every site. Online deposits with automatic deduction from the final price are coming as the Bookings add-on.
What is the difference between one-off and repeatable flash?
A one-off design is tattooed once: as soon as someone claims it, it is marked as claimed and can’t be booked again. A repeatable design stays available and can be booked by several clients.
Where does the money from sales and deposits go?
Straight to your own Mollie or Stripe account. We don’t hold your money and don’t take a commission.
Can I sell gift cards?
Gift cards are coming as an add-on: sold online with a unique code, redeemable for a session or in your webshop.
Domain, email and account
Is the domain really free?
The first year of your domain is included. After that you pay the normal yearly registration price of the extension; we tell you before it renews.
Can I keep my existing domain?
Yes. We connect your existing domain, or transfer it to us if you prefer one bill.
Do I get an email address on my domain?
A mailbox on your domain, like info@yourshop.com, is coming as an add-on.
Can I cancel?
Yes. Monthly plans can be cancelled every month, yearly plans at the end of the year. Your domain stays yours.
Privacy and safety
Where is data stored?
In the EU (Frankfurt). Health and consent information from the Consent add-on will be stored with limited access and deleted after the retention period.
Who owns my content?
You do. Your photos, designs and texts stay yours; we only use them to show your website.
Pricing questions
Do I pay for the preview?
No. We build a preview of your website for free. You only choose a plan when you want to go live.
What is the difference between Shop website and Tattoo artist?
Shop website is for studios with several artists: a page and booking form per artist, plus a webshop. Tattoo artist is for one artist with their own portfolio, booking form and flash.
Can I cancel?
Monthly plans can be cancelled every month; yearly plans run until the end of the paid year. Your domain stays yours and can be moved elsewhere.
Do you take a commission on bookings or sales?
No. Deposits, webshop sales and gift cards are paid into your own Mollie or Stripe account. The payment provider charges its own transaction fee.
Are prices including VAT?
Yes, the prices shown include 21% Dutch VAT.
What does the domain cost after the first year?
The normal yearly registration price of the extension (for example .com or .nl). We tell you the amount before the renewal.
See your new website before you pay a cent
Send us your Instagram or current website. We build a private preview of your tattoo website with your own work, for free.
